Welcome to Forum Novelties Shop, where we’re committed to making your costume experience as magical as possible! We understand that sometimes costumes need to be returned or exchanged, and we’ve designed this policy to be as straightforward and customer-friendly as our costume collections.
Quick Summary: You have 15 days from the delivery date to request a return or exchange. Most items in new condition can be returned, with a few exceptions for health and safety reasons.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your delivery date. This gives you plenty of time to try on your Blue’s Clues & You costume, test your Wonder Woman accessories, or ensure your Comfywear Jumpsuit fits perfectly!
Return Conditions
To be eligible for return or exchange, items must be:
- In original, unused condition
- With all original tags attached
- In the original packaging
- Free of any stains, odors, or damage
⚠️ Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Masks (from our Masks collection)
- Opened or used Costume Kits
- Any items from our Horror collection that have been opened or used
- Personalized or custom-made items
- Items that have been worn or altered
Step-by-Step Return Process
Step 1: Submit Your Return Request
Within 15 days of receiving your order, email us at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Forum Novelties Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your order number]
Name: [Your full name]
Item(s) to Return: [List the item names and quantities]
Reason for Return: [Size issue, wrong item, changed mind, etc.]
Preferred Solution: [Refund / Exchange for (specific item)]
I confirm that the item(s) are in original condition with all tags attached.
Thank you,
[Your Name]Step 2: Receive Return Instructions
Within 1-2 business days, we’ll email you:
- Return authorization number
- Shipping address for returns
- Any special instructions
Step 3: Ship Your Return
Package your items securely and ship to:
Forum Novelties Shop – Returns
21 Carver Lane
Manchester, US 06040
Important: Include your return authorization number inside the package. We recommend using a trackable shipping method as you’re responsible for the return shipping costs.
Step 4: Processing Your Return
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
Refund Timeline
- Credit Card/PayPal Refunds: 5-10 business days after we process your return
- Original Shipping Costs: Non-refundable unless we sent the wrong item or it was defective
- Return Shipping: Customer’s responsibility (except for our errors)
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB)
- PayPal
Exchange Process
Exchanges follow the same process as returns. Once we receive your return, we’ll ship the replacement item. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Quick Tips for Happy Returns
- Keep original packaging until you’re sure about your purchase
- Try on costumes carefully to avoid damage
- Check sizing charts before ordering
- Contact us immediately if you receive a damaged or incorrect item
International Returns
Since we serve customers globally (excluding some Asian regions), international returns follow the same process. However, customers are responsible for all return shipping costs and any customs fees.
Questions?
Our friendly customer service team is here to help make your costume experience magical, even with returns!
Email: [email protected]
Response Time: 1-2 business days
Address: 21 Carver Lane, Manchester, US 06040
“We believe your costume journey should be stress-free from selection to satisfaction!”
~ The Forum Novelties Shop Team